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Telephone: 01786 447013

FAQ's

Q: Do I need an appointment?

A: Not always. Please come into the store and we will be pleased to advise and to book a convenient time with you. Alternatively please phone us and we will agree a convenient appointment time when we will give you our undivided attention.

Q: What do I need for the appointment?

A: This is the enjoyable part. We will ensure that you have a one to one consultation in the relaxed environment of the store. The appointment normally last 90 minutes but we can extend as required.

We prefer that you don’t wear make up for your appointment. This avoids the risk of you marking any of the dresses, and keeps them in pristine condition.  It is also best to wear a strapless bra on the day of the appointment because this won’t interfere with the shape of any of the dresses.

Every dress looks different when it is tried on. Unless you already know what style suits you, be ready to try different styles – that way you’ll know when you try on the perfect dress. Our aim is to offer professional advice as we know the dresses and how they fit and will advise you on what will suit your shape.

All of this done in a relaxing environment to enable you to pick the perfect dress for the special day.

Q: Can I take photographs of the gown?

A: We do allow photographs to be taken but advise you only take ones of the gown that you really like as things can become easily confusing otherwise.

Q: Do you supply dresses in other colours apart from white?

A: Yes, we have other colour choices, from the richness of ivory and alabaster to the subtle colours of nude and champagne. Please just ask us if you have a specific requirement and we can recommend dresses for you.

Q: What happens if my dress needs to be altered?

A: We have a Bridal seamstress whom we work with regularly. Alteration appointments take place by appointment on a Thursday evening in the shop. 

Q: How much do alterations cost?

A: It really depends on the extent of the work involved. This will all be discussed between yourself and the seamstress.

Q: I don’t want a big traditional wedding gown, do you stock any alternatives?

A: Certainly! Non-traditional gowns are becoming more popular and we have a specific range in store for the more contemporary wedding settings. These gowns are simply elegant, suited to a beach, hotel ceremony or for a registry office celebration.

Q: How do I pay for my gown?

A: The dresses are made for you from our designers and we take a deposit of 50% at the time of the order, and then the balance is paid upon delivery and collection of the dress. We take cash, Credit and Debit cards as deposit. Sorry but we do not accept cheque payments.

Q: Do you hire dresses, or can they be purchased on line?

A: Sorry, no, we only sell dresses direct from the shop.

Q: Do you sell bridesmaid dresses?

A: Yes, we have different ranges of bridesmaids dresses available as well.

Q: Do you sell prom dresses?

A: No but sister shop Bellissimo Boutique can assist,

Q: What is your cancellation policy?

A: In the event of cancellation of any order within seven days the cancellation will be accepted but the deposit is forfeited.

If cancellation occurs after seven days then the full cost of the gown can become due subject to our discretion.

Q: When should I order my wedding dress?

A: The lead time is 6-8 months for the designer to make your dress. We recommend you order your dress at least 9-10 months before your wedding date.

Q: I have a friend/family member who may have bought from you?

A: If you have a friend/family member that has ordered a dress from us previously then please let us know. We will not know unless you let us know at the beginning of your appointment and therefore cannot be held accountable for you both potentially picking the same dress. 

 

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